Module Experts Warranty Terms and Conditions
Subject to the limitations below, Module Experts expressly warrants to the original purchaser, from the date of delivery to the agreed upon ship to address, through the time period of the warranty, against the failure of the part as specifically described on the customer’s receipt due to defects in Module Experts materials or workmanship (a defective part). Any implied warranty of merchantability or fitness for a particular purpose are limited to the extent allowed by law, and to the time period covered by this written warranty. If the purchaser complies with the terms of this warranty, Module Experts will repair or replace a defective part without additional shipping cost to you. Module Experts may at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the part. The foregoing is the only sole and exclusive remedy under the terms of this warranty. This warranty applies only to parts installed by an independently owned and operated LICENSED AUTO REPAIR FACILITY.
ANY labor or Installation charges unless specified on the customer’s receipt and in the recorded order verification system.
Incidental or consequential damages including but not limited to, damage to or the cost of related parts, loss of income, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty.
Parts installed in vehicles that are raced or used off-road are not covered by this warranty.
This warranty does not cover damage or failure arising directly or indirectly from improper installation which are not in accordance with the Original Equipment Manufacturer specifications or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery.
This warranty does not cover freight costs or similar damages.
This warranty is extended only to the original purchaser and not transferable. You must be able to provide an original receipt in your name for the warranty claim to be considered.
Any repairs not authorized in writing by Module Experts will void the warranty.
We reserve the right to have the part inspected to ensure that all pertinent provisions of this warranty have been met prior to any replacement, repair or refund.
This Warranty is Null and Void IF:
- Part or assembly is not installed within thirty (30) days of delivery to the agreed upon ship to address.
Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship (installer), usage for which the part was not intended, improper maintenance (i.e. using the incorrect types and levels of fluids and lubricants, as specified by the vehicle’s manufacturer) and/or not following manufacturer’s Technical Service Bulletins, installation instructions and care and use requirements.
- Product is installed in an application for which the vehicle manufacturer did not intend it
- Failure is caused by towing a trailer or other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer.
- Product is installed or operated outside of the United States or Canada.
- Failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God.
- Failure is caused by neglect, abuse, misuse, racing (whether on road or off-road) or modifications. There is evidence that the vehicle was continually operated after a failure occurred.
- The engine heat tabs are missing, tampered with, melted, misplaced or otherwise not as originally installed.
This part may have accessories that are attached and must be switched or removed to accommodate proper installation, which is the responsibility of the installer. Such accessories are NOT covered by this warranty.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Module Experts does not authorize any person to create for it any obligation or liability in connection with this warranty.
In the case of engines, this warranty is limited to defects to only the block, heads, pistons, crankshaft, camshafts, valves, rockers, connecting rods and other internal lubricated parts. All other parts that may be provided are considered accessories and extra parts. NO warranty is provided for any such parts that are attached, including, but not limited to parts such as solenoids, injectors, switches, sensors, cables, electronics, belts, hoses, water pumps or manifolds.
In the case of Electronic Control Modules, this warranty is limited to defects in work performed by Module Experts Repair Technicians on the control module. It does not apply to any other parts or systems of the vehicle, any defects not disclosed to us by the customer, new defects, different defects or the result of any module or module related failures.
General Disclaimer about Used Parts
Unless indicated as New, Remanufactured or Rebuilt, you have ordered a used part. The industry standard for a used part warranty is:
Parts are warrantied to be the correct part and in working order. No warranty or guarantee is made towards the appearance or condition of a part unless otherwise noted on the receipt or delivery ticket.
If New, Remanufactured or Rebuilt is indicated, the warranty will be null and void if the part has been installed or attempted to be installed and is being returned for any other reason than the part is mechanically defective.
Filing a Warranty Claim on Defective or Incorrect Part
Warranty holder must contact Module Experts as soon as possible at (904) 990-4965, for complete instructions on filing a warranty claim.
This warranty is extended only to the original purchaser and is not transferable.
You must be able to provide an original receipt from Module Experts, in your name for the warranty claim to be considered.
You must also provide all original installation receipts to Module Experts.
Any repairs not authorized by Module Experts in writing will void the warranty.
If a part fails in normal use or service, Module Experts has the option to repair the part, furnish a replacement part or refund the price of the part at its sole discretion.
Any claim on a defective or incorrect part must be made within the warranty period.
We reserve the right to have the part returned to the supplier for verification that it is the same part they sent and is indeed defective. Upon its return, the part must be in the same condition as when sold.
It is agreed that the sole determiner of condition for return is the supplier of the part. No refund or exchange can be made until supplier has verified the part’s condition.
All customer refunds will be made to the original credit card provided at the time of sale. Any customer refund to be issued by check on orders processed by credit card will incur a 3% service charge and must be made in writing using the Module Experts form provided to the customer. The customer must attach a copy of the credit card used for the transaction and a copy of their Driver’s License.
Returns – Module Experts
There are NO returns on altered, disassembled, overheated parts or parts that fail due to failure to lubricate properly.
New and remanufactured parts may come with additional warranty conditions and limitations that must also be followed, to avoid voiding all warranties on the part.
Buyer’s remedy against seller shall only be return of the price of the part or replacement of the part.
Core Return Policy
There are no core refunds on cores, if core is not able to be reworked to operate within manufacturer’s specifications. Core must be returned within thirty (30) days of receipt of part in order to receive a core refund. *Cores and parts left at Module Experts in excess of forty-five (45) days are considered abandoned and become the property of Module Experts.
Freight Damage Claims
Any claims of freight damage must be noted with the freight carrier’s driver name at time of delivery on the documents from the freight carrier. In most cases Module Experts will initiate a freight damage claim for the buyer provided the buyer did note with freight carrier the damage at the time of receipt. If not noted at time or receipt, a claim may be made on behalf of the buyer, but the part may not be warranted and any claim acceptance or denial is at the discretion of the freight carrier.
Orders cannot be cancelled after the order has been received by the shipping carrier. In such events, the customer will be liable for freight charges and a 20% restocking fee. If an order is cancelled before it is received by the freight carrier, the customer may still be responsible for a restocking fee. Customer is always responsible for returning the part at their own expense. Freight collect deliveries will not be accepted and will become the responsibility of the customer.
Orders cannot be cancelled after expenses have been incurred or work has been performed by Module Experts. Any expenses will be subtracted from the refund amount.
There are no returns or refunds on special orders. Exchange may be made at the discretion of the supplier.
If technical or mechanical advice is offered or given in connection with the purchase, it will be as an accommodation to the purchaser and without charge. The seller and/or supplier shall have no responsibilities or liabilities whatsoever for the content or use of such advice.
The following are Industry standards and policies for warranty consideration:
All used parts or merchandise must be inspected by buyer for defects or safety hazards.
There are no guarantees or warranties on used merchandise for apparent or non-apparent safety hazards.
Used parts or merchandise may have defects and it is the responsibility of the buyer to inspect for actual or latent hazards or hire an expert to so inspect.
The use of the part for diagnostic purposes voids all warranties.
Warranties are not transferable. All claims must be made by the original purchaser.
Parts ordered in error by the customer will be subject to restocking fees and freight charges. It is ultimately the customer’s responsibility to know and order the exact part needed.
Jurisdiction, Venue, and Arbitration
All disputes and controversies of every kind and nature between Module Experts and Purchaser arising out of or relating to this agreement, transaction or purchase, shall be settled by mandatory binding arbitration in Jacksonville, Duval County, Florida, in accordance with Florida arbitration law. The arbitrator shall be an arbitrator mutually agreeable to the parties, or if the parties cannot agree, an arbitrator appointed by the Court. Jurisdiction and venue for any and all disputes and controversies between the parties shall be in Jacksonville, Duval County, Florida, and decided in accordance with the Florida law. The prevailing party in any arbitration proceeding or court matter shall be entitled to reimbursement for reasonable attorney fees and costs, defined to include fees paid to arbitrators and expert witnesses.
DISPUTES – All costs relating to transaction disputes will be passed onto the purchaser.
RETURNS AND EXCHANGES – Module Experts (Applies to Warranty and Non-Warranty Claims)
You may return a part for refund for any reason within thirty (30) days from the delivery date provided that the part has not been installed and the part is in its original condition.
You will be charged for the cost of return shipping and a restocking fee equal to 20% of the original sale price.
Any request for return or exchange after installation is subject to the stated warranty guidelines.
You must notify Module Experts by telephone prior to returning a part. This applies to all returns whether for warranty reasons or other reasons.
Module Experts will not pay the return shipping for warranty claims.
Module Experts accepts no returns or exchanges other than that expressed in the warranty statement on our receipt Specific Part Information.
ELECTRICAL PARTS are warranted for exchange only, no refunds allowed. The part must be tested by the supplier to ensure it is defective and not made so, by another component on your vehicle. There are no warranties on overheated, burned, shorted, or overloaded parts. Module Experts assumes no responsibility for improper installation, faulty regulator or poor electrical connections.
Used ECM’s, ECU’s, PCM’s are sold as no replacement or refund. We guaranty the ECM was functional at the time of vehicle disassembly.
They are sold replacement only, no refund, when rebuilt or remanufactured.
We do not guaranty that any part we provide will fix your vehicle due to misdiagnosis or other causes unrelated to the part purchased from Module Experts, or that the part is programmed and ready to install.
Diagnostic Evaluation Service (DES) / Bench Test – This service consists of any of the following and is based on the type and style of module: exterior visual inspection, communication check, inspect and test internal circuit board, solder, components, capacitors and other parts for proper function to the designed specifications. Diagnostic Evaluation Service (DES) / Bench Test and PROGRAMMING FEES are SERVICES that Module Experts provides and are non-refundable. Shipping and service charges are non-refundable.
REPAIRED OR REMANUFACTURED CONTROL MODULES are sold with a lifetime warranty as long as all other stipulations in this document are adhered. Proper warranty procedures must be adhered to and followed.
INSTALLATION GUIDELINES FOR WARRANTY VALIDATION.
All installations must be done by an independently owned and operated LICENSED AUTO REPAIR FACILITY.
To validate the warranty on this part, installation must be completed within thirty (30) days of delivery date and work indicated must be performed and documented at time of installation.
Upon initiating a warranty claim, you will be required to provide appropriate record of installation date, mileage, VIN and mechanic.
Maintenance receipts or proof of maintenance must be provided as part of the warranty claim process.
Other documentation may be requested as well.
Follow manufacturer’s instructions and Technical Service Bulletins when installing the particular electrical part.
Technical Service Bulletins and manufacturer’s installation instructions must be followed.